Returns Policy

Returns
Unsuitable items may be refunded or exchanged within 14 days of receiving your order.

Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorisation Reference number by emailing sales@sandsboutique.com

Please include your original receipt in the returned parcel. You must write your Return Authorisation Reference Number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact us, we will be happy to talk you through our returns procedure, simply call 44 (0) 845 680 8702.

All items are meticulously inspected prior to dispatch.

Exchanges
Sands Boutique will only exchange an item for the same item in a different size, subject to availability, if a different garment is desired you must place this as a new order. Returns received after the 14 days time frame are accepted at the discretion of Sands Boutique.

Please send all returns to:
Sands Boutique Limited
Caselynn
Bellingdon
Chesham
Buckinghamshire
HP5 2XL

The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

If you wish to receive a refund we will re-credit the original purchaser's credit card, debit card or PayPal account for the sum paid less any taxes and duties and less the postal costs.

It is advisable to send returned items by registered post/courier and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Customers' statutory rights are unaffected.